Terms of Service

Last Updated: May 2024

Welcome to Care Associates. These Terms of Service (“Terms”) govern your use of our healthcare services. By using our services, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree to these Terms, please do not use our services.

2. Services

  • We provide senior care services including but not limited to:
    • Case management by private certified case managers
    • Home care services by certified aides and nurses
    • Adult day care services
    • Medical practice by licensed and certified advance practice nurses and physicians
    • Hospice care services by our accredited hospice agency division
  • Our services are provided by qualified healthcare professionals in accordance with applicable laws and regulations.

3. Eligibility

  • You must be at least 60 years old and meet home-bound criteria to use our services. Here are general criteria for homebound status:

Inability to Leave Home:

  • The individual has a normal inability to leave home due to a medical condition.
  • Leaving home would require considerable and taxing effort.

Absences from Home Are Limited:

  • When the individual does leave home, it is infrequent and for a short duration.
  • Acceptable reasons for leaving home include medical appointments, religious services, and occasionally family events like weddings or funerals.

Need for Assistance or Equipment:

  • The individual requires the use of assistive devices (such as a cane, walker, or wheelchair).
  • They may also require special transportation or the assistance of another person to leave home.

Medical Condition:

  • The individual has a condition or illness that restricts their ability to leave home.
  • This condition can be permanent (such as paralysis) or temporary (such as recovery from surgery).

Home Health Services:

  • If the individual needs intermittent or part-time skilled nursing care or physical/occupational therapy, it is an indication of homebound status.
  • By using our services, you confirm that you meet the eligibility requirements.

4. Privacy

  • Your use of our services is subject to our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

5. Patient Responsibility (medical practice or hospice patients)

  • You are responsible for providing accurate and complete information during consultations and visit appointments.
  • You must follow the treatment plans and instructions provided by our healthcare professionals.

6. Payments and Billing

  • You agree to pay all fees for the services provided in accordance with our billing policies.
  • Payment methods and billing schedules are outlined separately and may be updated from time to time.

7. Intellectual Property

  • All content, materials, and intellectual property provided through our services are the property of Care Associates.
  • You may not use, reproduce, or distribute our content without prior written permission.

8. Termination

  • We reserve the right to terminate your access to our services at any time for any reason, including violation of these Terms.
  • Upon termination, any outstanding payments must be settled.

9. Limitation of Liability

  • To the maximum extent permitted by law, Care Associates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of our services.

10. Governing Law

  • These Terms are governed by the laws of Louisiana, without regard to its conflict of law principles.

11. Dispute Resolution

  • Any disputes arising out of these Terms will be resolved through arbitration or mediation, as mutually agreed upon by both parties.

12. Changes to Terms

  • We may update these Terms from time to time. When we make significant changes, we will notify you by updating the date at the top of this document or through other communication methods.

13. Contact Information

For any questions or concerns about these Terms, please contact us at:

Care Associates

3941 Houma Blvd, Suite 1A

Metairie LA 70006

Tel: 504-457-2200 | email: support@care.associates